‘Cultural Blindness’ May Be Your Next Crisis

    

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See anything odd about this poster?

Some of you may recall this story. This illustration was for a swim safety campaign created by the American Red Cross.

According to press accounts published at the time (www.washingtonpost.com/news/morning-mix/wp/2016/06/27/super-racist-pool-safety-poster-prompts-red-cross-apology), the poster was originally created in 2014 but only became a public problem for the charity in 2016 when a visitor to a pool in Salida, Colorado, looked more closely at it.


At first glance, the children on the illustration represent a healthy mix of races.

At second look, it gets more disturbing.

Guess how the division of green “Cool” arrows and the red “Not Cool” arrows work on the poster?

Yep, now you’ve spotted it.

The American Red Cross is a wonderful organization that does amazing work and it did the right thing, removing the poster from circulation and apologizing profusely.

But you had to wonder. How on earth did it ever get published in the first place?

We at RockDove Solutions were reminded of this story when we read in early April the findings of a new study by the thought leadership unit of the marketing agency, McCann, ‘The Truth about America’ (http://truthcentral.mccann.com/studies).


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The opening paragraph of McCann’s news release about the study said:

“The bitter divisiveness and partisan disputes about truthfulness that have come to characterize today’s political environment are also affecting other aspects of American life, including attitudes about brands and core values. And there is hardly any form of cultural expression – whether songs, TV shows or ad campaigns – that is isn’t been closely parsed for political meaning”

The study highlighted how the sharp divide between liberals and conservatives deeply affects perceptions about values, institutions, brands, foreign countries, American symbols or news sources.

A couple of examples.

The study asked which company would get the vote to run the country. Conservatives voted Walmart – liberals voted Google.

It asked, what is most American? Conservatives said it is bald eagles – liberals said it is jazz and blues music.

What the McCann study underlines is that it has always been a careful walk when brands and companies are making judgment calls and getting involved in issues around race, gender, nationality and politics.

But right now, with the fierce passions on all sides, the risks are even greater and decisions come under even greater scrutiny.

Most crisis preparedness plans deal with the mainstream risk scenarios like cyber security, product failures, financial malfeasance and natural disasters.

Now, you have to think more deeply about what ‘risk’ really means and from where it might pose a threat.

A moment of cultural blindness in your organization can create lasting damage to your brand and weaken trust with stakeholders – ask the American Red Cross.

Take a look at your crisis plan – does it prepare you to deal with this new reality?

 

Find out more about the author by visiting www.thehatcliffegroup.com

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About The Author

Mike Hatcliffe is founder and president of The Hatcliffe Group, a reputation, issues and crisis consultancy. Previously, Mike spent nearly 25 years with two of the world's leading PR agencies. Most recently, he spent 10 years at Ogilvy, as managing director of its US corporate practice, and before that 14 years with Ketchum in both the US and the UK. Mike has worked on crisis and reputation assignments with a range of blue chip companies, leaders in their fields, including LG Electronics, Wells Fargo, Carlsberg, Zebra Technologies, CDW, Quintiles, Rockwell Automation, Unilever, Pepsico, Deloitte, Grant Thornton and HSBC.