Crisis Management Blog

Digital Age Crisis Lessons: #9 A Crisis is no longer always a crisis

The first time any of us saw this ad from Nike was on the afternoon of September 3rd, 2018, when it

Navigating Crises in Higher Education in the Digital Age
November 5, 2019

These are strange and difficult times for establishments in the Higher Education field.

Digital Age Crisis Lessons #8: Why Employees Are Your Best Assets
October 29, 2019

"I have two gentlemen in my cafe that are refusing to make a purchase or leave. I am at the

How Can Crisis Communicators & Attorneys Work Together?
October 23, 2019

“Let me tell you something – I sure don’t need a publicist screwing up my case.”

Digital Age Crisis Lessons #7: Less Is More in Public Apologies
October 8, 2019

The artful re-arrangement of KFC’s brand name as ‘FCK’, presented in advertisements as an apology

Digital Age Crisis Lessons #6: Social Media Tools & Training
September 24, 2019

On April 17th, 2018, Southwest Airlines flight 1380 was on its way from New York to Dallas when

Digital Age Crisis Lessons #3: Is Your Crisis Plan Manageable?
August 13, 2019

KFC’s inspired response to a crisis which threatened to sink its UK restaurants early in 2018 won

Digital Age Crisis Lessons: #1 You are not ready to respond as quickly
July 16, 2019

Many of you who read this blog have in the past year downloaded our e-book, written and edited by

Brands are too slow to react to a crisis – new survey
July 9, 2019

If a PR issue occurred at 3am that could have a serious impact on your brand, what currently

The Three Most Interesting Crisis Case Studies of 2019 – so far!
May 7, 2019

Four months into 2019 and it’s already been a fascinating year in terms of crisis management. We