Crisis Management Case Study with

The Dilemma

Jody Venturoni has been in the crisis business for 25 years. As a partner at Dallas-based leading integrated communications agency LDWW, Jody has been on the firing line managing issues and crises for companies and organizations of all sizes and representing virtually every industry sector imaginable.

However, by 2015, it felt like the traditional tools of crisis management were not up to the increasing demands faced by clients, especially as digital communications dramatically altered the source of threats and the speed at which they mushroomed into large-scale crises.

As Jody observed: “We needed a modern, digital solution that moved beyond wallet cards, memory sticks and binders.”

So LDWW began searching for a new solution which provided:

• Instant access to the most up-to-date crisis plan resources – anytime, anywhere and on any device
• Real-time, dynamic control of crisis-related information and materials, accessible to the entire crisis team at a moment’s notice
• Instantaneous notifications for the crisis team when the worst happens

The Solution

Having toyed with the idea of building their own crisis management app, the agency instead went looking for third-party solutions.

Within five minutes of seeing the In Case of Crisis app, Jody says she knew it was the answer.

“I cannot carry a massive three-ring binder in my pocket or purse, but I can and do have my smartphone with me wherever I go.”

More than that, In Case of Crisis gave the agency and their clients instant access to every single person needed in a crisis, wherever they were at the time, regardless of the geography or time zone.

That was a huge benefit for clients with global operations, including one of the world’s largest cruise lines.

In Case of Crisis was also easy to use – a big win for the agency and its clients.

New users within the client organizations may be understandably uneasy about mastering a new technology that would be so vital during times of trouble. But that never became a concern thanks to the app’s intuitive and user-friendly design.