May 23, 2017 - By Chris Britton -Target is a great place to shop. I love going there, and I bet many of you do too.
But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises.
Until United Airlines recently showed how to turn a crisis into a disaster and created learning points for years of lectures, Target’s handling of its 2013 data breach was the poster child for “what not to do in a crisis” workshops.
More recently, and a little less clear cut in terms of best practice, Target has been in the spotlight ever since it published a blog post in April 2016 welcoming transgender employees and customers to use the restrooms and fitting rooms corresponding to their gender identities.Read More >