News Updates

New rules of crisis management—and how to capture them

March 6, 2018 - Presidential tweets. Viral videos. Cyber thefts. Sexual misconduct. Brand misjudgments. Product failures. Corporate malfeasance. Extreme weather. Activist consumers. Political polarization: 2017 was an epic year for crises—and there were lots of lessons.

A common theme is that digital information and new technology is dramatically impacting the source of reputation threats and the speed by which issues emerge and accelerate into full blown crises .
Everyone is now on social media. We’ve all got smartphones with sophisticated video cameras.
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Wild Year In 2017 Challenges Crisis Planners

RESTON, Va.Dec. 12, 2017 /PRNewswire/ -- A year that began with organizations scrambling to put a plan together should they be named in a Presidential tweet and ended with an unprecedented wave of accusations of sexual misconduct aimed at famous names at prestigious organizations, has created new urgency and challenges in crisis planning for next year.

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Digital Crisis Management Comes Of Age With New Tools

RESTON, Va., Oct. 31, 2017 /PRNewswire/ -- RockDove Solutions Inc. has announced a series of important enhancements to its award-winning 'In Case of Crisis' digital crisis management solution – bringing nearer the end of the persistent practice of storing crisis plans in ring-bound folders on dusty shelves, making the plan inaccessible when the worst happens.

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RockDove Solutions Publishes Risk Assessment Kit

Sept. 13, 2017 -- RockDove Solutions, the leading developer of mobile crisis management solutions, announced today it is publishing a guide to help organizations assess and quantify their risk profiles. The resource, Risk Assessment Kit: Calculate Your Risk Score, is free and can be downloaded at the following link:

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RockDove Solutions Offers Plan for Improving Crisis Response Times

Aug. 2, 2017--RockDove Solutions, the developer of In Case of Crisis, an award winning enterprise mobile crisis management solutions used by over 750 institutions globally, announced today it is offering an email training course to help organizations and their crisis teams improve crisis response times. The training course, Conducting Mock Crisis Response Speed Tests is free and can be subscribed to at the following link:

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Success and Failures: How Brands Managed Their Cultural Risk

May 23, 2017 - By Chris Britton -Target is a great place to shop. I love going there, and I bet many of you do too.

But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises.

Until United Airlines recently showed how to turn a crisis into a disaster and created learning points for years of lectures, Target’s handling of its 2013 data breach was the poster child for “what not to do in a crisis” workshops.

More recently, and a little less clear cut in terms of best practice, Target has been in the spotlight ever since it published a blog post in April 2016 welcoming transgender employees and customers to use the restrooms and fitting rooms corresponding to their gender identities.

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What We Can Learn from 2017's Biggest Crisis Threats

May 8, 2017 - Chris Britton  We all got a little pre-occupied over the past month with the compelling spectacle of United Airlines turning a tricky issue into a full-blown disaster

The noise and smoke created by the United crisis management fiasco, and the subsequent issues faced by other airlines, obscured a more interesting and potentially even more damaging source of reputation risk that became visible in the same period.

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RockDove Solutions Examines Disaster Recovery Plans

Industry Leader's New Infographic Challenges Readers to Determine If Their Organizations Are Fully Prepared

RESTON, VA - (April 19, 2017) - RockDove Solutions, the developer of the In Case of Crisis mobile app, has created an infographic detailing how organizations can determine if their disaster recovery plans are sufficient for whatever crises might come their way. The infographic, Audit Your Disaster Recovery Plan, can be viewed at here.

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What Trump's Tweets Have Taught Us About Crisis Management

March 20, 2017 - Chris Britton -  We are now pretty clear about the impact that a 140-character bombshell from the President of the United States has on a company’s reputation and stock price and the stability of an entire industry—just ask the automotive companies, or Nordstrom, Amazon, Lockheed Martin or anyone that was named in a tweet since this piece was written. Read More >

The President Tweets At You - What Are Your Next Steps?

March 16, 2017 - By Chris Britton - The President of the United States just called out your company in a tweet.

Your world is rocking and everyone from customers to investors want to know what you are going to do.

It’s an experience shared by an increasing number of companies. Just ask Nordstrom, Lockheed Martin and Amazon, among many others.

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