Crisis Management
Connect Your Teams and Align Your Plans
Manage the full lifecycle of a crisis from identification to resolution with easy activation of your teams, the ability to track actions taken and decisions made. Using a Command Center to ensure good coordination of the team. Whether you have one crisis team or a thousand teams across the globe, In Case of Crisis is scaled to support you, safely, and securely.
Prepare Your People with Easy Access to Playbooks
Share and publish secure and interactive, role-based playbooks for your people – giving them instant access from any device to guidance, secure chat, interactive checklist, phone list, incident forms and much more.
Run Training Exercises and Simulations
Simulate real-world scenarios to practice in a controlled environment, ensuring teams are ready when an actual incident occurs. Identify gaps in execution and assign follow-up actions to strengthen future readiness.
Connect to Existing Enterprise Services
Connect to your existing tech stack of critical services and platforms, from HR and directory services to connecting with IT, security, and communication tools. Monitor emerging risks in real time with external threat intelligence feeds, including cyber threat data, weather alerts, and government bulletins.
Monitor External Threat Intelligence
Connect to trusted intelligence feeds from weather alerts and cyber threat intelligence to regulatory updates and social media sentiment analysis. Pull critical information from multiple sources to anticipate, assess, and act on potential threats.
Seamlessly Escalate and Activate
Instantly launch coordinated response workflows; assign roles and responsibilities across teams by location, business unit, or function; and automatically initiate actions based on predefined triggers—such as risk thresholds, external alerts, or manual reports.
Capture Decisions Made and Actions Taken
Easily capture all relevant information tied to a specific event, including detailed notes, attached documents, media files, and links to associated assets or individuals. Log actions taken, decisions made, and communication throughout the life of the crisis.
Collaborate and Coordinate
Assign appropriate team members to handle specific aspects of a crisis. Use built-in communication tools, including secure chat, task lists, and escalation alerts, to ensure team members stay aligned and respond quickly.
Communicate with Stakeholders
Instantly communicate through multiple channels, including SMS, email, voice calls, and push notifications, or with two-way communication and polling to receive real-time responses.
Maintain a Common Operating Picture
Track response status, monitor team updates, and follow a visual timeline in a centralized command center. Customize the command center to prioritize the tools and resources most critical to your response.
Monitor Customizable Dashboards and KPIs
Create custom dashboards that surface and organize the insights you need most to analyze trends, access user insights, and uncover root causes to drive better decisions and enhance response strategies.
Create After-Action Reports with Lessons Learned
Store your after-action reports directly in the platform to evaluate performance and identify growth opportunities.
In Case of Crisis Is Used and Trusted by Many Leading Companies
Solutions
Stay connected and in control - even when disruption hits.
Workplace Violence Prevention & Response
Helps organizations quickly respond to threats like active shooters or fights by sending alerts, locking down areas, and guiding evacuations. It also supports early warning signs and helps with recovery after an incident.
Cybersecurity Incidents
Manages data breaches, ransomware, or system outages by bringing together IT, legal, and PR teams to fix problems, meet legal requirements, and communicate clearly with clients and the public.
Natural Disasters & Severe Weather Events
Provides emergency alerts, organizes evacuations, and keeps business operations running during hurricanes, floods, and other disasters. It also helps manage resources and keep everyone informed.
Public Relations & Reputation Management
Helps control the message during product recalls, scandals, or bad publicity by managing media responses, aligning internal teams, and monitoring public opinion to protect the brand.
Supply Chain Disruptions
Supports quick action when suppliers fail or deliveries are delayed by helping companies assess the impact, find backup options, and communicate with partners and customers to minimize disruptions.
Terrorism & Civil Unrest
Provides tools to protect people and property during bomb threats, protests, or violent events by coordinating with law enforcement, sending alerts, and managing secure communication.