Corporate Crisis Management Blog

Four months into 2019 and it’s already been a fascinating year in terms of crisis management.

We have seen some companies fall hard (and continue to fall – think Wells Fargo), and some bounce back quickly from tough reputation and business threats.

Here’s the three crises so far in 2019 from which most of us can learn (or be reminded about) the new rules which govern crisis management in the digital age.

Dine Brands Global, one of the world’s largest full-service dining companies and franchisor of Applebee’s Grill + Bar and IHOP, must navigate and manage the many risks associated with a global restaurant business, including social media issues, food safety and weather-related hazards.

We talk a lot in this blog about the new rules of crisis management in the digital age. Here’s a reminder of our Top Ten Rules.

We are often concerned in this blog with alerting you to new threats that should be included in your crisis plan.

Just occasionally, our job is to let you know of an issue that appears to be receding and can be downgraded in your plan.

As corporate misconduct, such as sexual harassment and discrimination, continues to make headlines, it was no surprise to read in two recent surveys that companies are becoming increasingly focused on preemptively detecting “bad behavior”, from sexual harassment through to fraud.

When organizations handle a crisis appropriately and efficiently, they can often quickly recover from minor or even major crises.

It’s very different when you are not prepared and your initial response to the threat is mishandled.

In 1886, German entrepreneur and inventor Friedrich Soennecken, bestowed upon the world the invention of the 3-ring binder.

A full 133 years later, deep into the Digital Age, Herr Soennecken’s breakthrough is still where most crisis plans languish, ignored and unread even at the moment of threat.

In Case of Crisis is sponsoring a review of the past year in crisis management, published by the leading public relations newsletter ‘The Holmes Report’.

On Wednesday February 20^th, just 33 seconds into one of the most anticipated college basketball games of the season, Duke’s Zion Williamson injured himself as his Nike PG 2.5 shoe burst open during the Blue Devils’ prime-time game against North Carolina.