Incident Management
From Detection to Resolution – One Platform
With organization-wide preparation, manage and de-escalate incidents before they escalate into full-blown crises. In Case of Crisis provides a powerful suite of tools and capabilities that give your team complete control, ensuring nothing is left to chance.
Prepare Stakeholders
Publish and share playbooks that provide secure and easy access to training materials, tactical guidance, and ways to report anomalies as they occur. Be confident that the right people will be alerted – anonymously if needed.
Run Training Exercises and Simulations
Simulate real-world scenarios to practice in a controlled environment, ensuring teams are ready when an actual incident occurs. Identify gaps in execution and assign follow-up actions to strengthen future readiness.
Streamline Detection, Alert Routing, and Assignment
Streamline incident detection and reporting with real-time alerts that notify key personnel and automatically categorize incidents based on severity, impact, and urgency.
Document and Track Actions Taken
Document the entirety of every incident, all in one place. Track incidents from start to finish with an automatically generated activity log, comprehensive scribe notes, and a dynamic tasks list.
Anywhere, Anytime Access
Respond via browser, mobile app, or Microsoft Teams for reliable connectivity and accessibility. Offline mode ensures critical information can still be accessed and actions taken, making it a reliable tool even in the most challenging environments.
Collaborate and Coordinate
Assign appropriate personnel to handle specific aspects of a case. Use built-in communication tools, including secure chat, smart forms, task lists and escalation alerts, to ensure team members stay aligned and respond quickly.
Communicate with Stakeholders
Utilize robust mass emergency notification tools to stay connected quickly with the right groups of people. Message via external communications channels (SMS, Microsoft Team, WhatsApp), or internal collaboration tools natively in the app. Â
Seamlessly Escalate and Activate
Instantly launch coordinated response workflows; assign roles and responsibilities across teams by location, business unit, or function; and automatically initiate actions based on predefined triggers—such as risk thresholds, external alerts, or manual reports.
Monitor Customizable Dashboards and KPIs
Create custom dashboards that surface and organize the insights you need most to analyze trends, access user insights, and uncover root causes to drive better decisions and enhance response strategies.
Create After-Action Reports with Lessons Learned
Store your after-action reports directly in the platform to evaluate performance and identify growth opportunities.
In Case of Crisis Is Used and Trusted by Many Leading Companies
Solutions
Take control of every incident with tools built for real-time coordination and decisive action.
Centralized Control
Manage incidents in one secure, unified platform – eliminating siloed systems and streamlining communication across teams, departments, and locations.
Customizable X
Tailor response protocols to fit your organization’s specific needs and industry requirements. Ensure consistency while allowing flexibility for unique scenarios.
Live Collaboration
Send targeted alerts, status updates, and instructions instantly to the right stakeholders – ensuring alignment and accelerating decision-making under pressure.
Seamless Integration
Connect effortlessly with HR databases, directory services, and security platforms to keep contact lists current, reduce manual work, and ensure up-to-date response protocols.