RockDove Rundown July 2025
RockDove Solutions Monthly Newsletter
All things events, product updates and critical event management
Product Updates
Two-Way Communication on Smart Forms
Issue team members now have the ability to enter comments on a submitted Smart Form or ask questions directly to the form submitter, who can then respond to those questions within the platform. This opens two-way communication directly within the smart form – ensuring both parties have full visibility of the conversation and situation.
Increased Accessibility: Text To Speech with OnSolve Notifications
Our OnSolve integration now includes Text-to-Speech (TTS) as a delivery method for notifications. This enhancement improves delivery results across email, text, and TTS – expanding accessibility and ensuring clear, consistent communication for all members of your organization.
Version 9.1 Released July 1st
The most recent version of In Case of Crisis, 9.1, was released on July 1st, 2025. All current customers and platform users should have received comprehensive release notes yesterday, 7/1.
Feature Highlight of the Month
Searchable Contacts Right at Your Fingertips
When an incident hits, reaching the right person immediately is critical. And during an emergency, there’s no time to waste digging through spreadsheets or inboxes in search of contact information.
In Case of Crisis provides instant access to a searchable directory of essential contacts. Accessible through an event icon in playbooks, users can pull up a curated contact list synced from ContactSync. Contacts can be organized and searched by name, department or even a partial phone number–enabling users to quickly and easily find the contacts they need. Utilizing an automated connection with ContactSync, your contacts can be updated automatically on a scheduled cadence based on information pulled from your organization’s HRIS. It’s a smarter, faster way to connect when every second counts.
Upcoming Events and Promotions
Our 2025 conference schedule is officially complete!
DRJ Fall 2025 – Sept. 7-10
We’re heading to Grapevine, Texas! Catch us at the Gaylord Texan from September 7–10 to talk preparedness and disaster recovery strategies. Attend our session “Crisis Communications that Work: Strategies and Tools for Confident, Coordinated Response” in collaboration with our ICM partner, Deb Hileman. Your organization’s resilience is only as strong as your recovery plans–let’s build them stronger, together.
Global Security Exchange (GSX) 2025 – Sept. 29-Oct. 1
We’re excited to be partnering with the Center for Personal Protection and Safety (CPPS) at Global Security Exchange in New Orleans, September 29–October 1! Stop by our booth or attend our invite-only happy hour for an evening to connect, enjoy great drinks and apps, and discuss all things security and resilience. Stay tuned for more details to come!
PRSA Icon DC – Oct. 28-30
Calling all PR, security, and communications professionals! We’re staying local in Washington, D.C. to attend PRSA Icon 2025, October 28-30. We’ll be in attendance alongside our partner, The Institute for Crisis Management (ICM) and Deb Hileman. Whether you’re a D.C. local or just looking for the perfect opportunity to enhance your crisis communication strategies, be sure to add PRSA Icon to your conference schedule.
Disasters Expo USA – Nov. 5-6
We’ll be heading back down to Texas to close out our 2025 conference season at Disasters Expo 2025 in Houston, November 5-6. Join industry leaders committed to addressing the challenges of disaster preparedness, response, and recovery. We look forward to seeing you there.
It was great seeing you!
It was great seeing you all at The International Crisis Management Conference in Rhode Island. We enjoyed traveling up north to connect with you and your teams about preparation and resiliency strategies.
We also want to extend a huge thank you to all who tuned in for our official partnership launch webinar with CPPS. If you missed the live webinar, catch it on-demand now and learn how to take advantage of this expert-driven, impact-focused partnership.
Website Revamp
RockDove Solutions is getting a fresh new look! Over the next few weeks, we’ll be rolling out a light rebrand–including updated logos and a redesigned website built for an even better user experience.
While things may look a little different, you’ll still get the same intuitive platform, outstanding customer success team, and unwavering commitment to your resilience. We’ve just added a sleek new style to match!
Customer Use Case Spotlight
There is so much you can do with In Case of Crisis to support your teams and prepare for any of the unique challenges/incidents that your company faces. We love to see how our different clients maximize their usage of the platform to best serve their customers, support their employees, and plan and prepare for any incidents they may face. Check out how clients are using the platform in creative ways.
Fulfilling prescriptions with the click of a button
One innovative client is using In Case of Crisis in ways that go beyond traditional crisis response to streamline access to care and resources for their patients.
They’ve simplified the prescription refill process by embedding a direct request link within their playbooks. With just a tap, users are taken to a form on the organization’s website to request their medication–no more hunting down links, navigating complex steps, or waiting on approvals. Staff receives the necessary information quickly and can process refills efficiently, ensuring patient care isn’t delayed by disconnected systems or buried processes.
In the News
RockDove Solutions and The Center for Personal Protection and Safety Announce Strategic Partnership to Deliver Expert-Driven Threat Management Frameworks Built into the In Case of Crisis Platform
We are proud to announce our strategic partnership with The Center for Personal Protection and Safety (CPPS), embarking on a joint initiative to transform how organizations prevent violence, manage threats, and respond to crises. By combining CPPS’s expert frameworks with the In Case of Crisis platform, this integrated solution offers a proven, cost-effective way for organizations to protect their people, safeguard reputation, and strengthen operational resilience.
Monthly Message from Our General Manager
Summer is upon us – which means fun and vacations. It also means extreme weather events, such as heat waves, hurricanes, and floods. Now is a good time to assess your protocols or run an exercise. To that end, RockDove Solutions works with many advisory experts in threat management, crisis management, crisis communications, emergency management, and workplace violence prevention to bring your best practices to life. If you would like help, please let us know!