Don’t Get Too Obsessed with Recent Airline Customer Service Incidents – There are Bigger Sharks in the Risk Waters

May 23, 2017 - By Chris Britton -Target is a great place to shop. I love going there, and I bet many of you do too.

But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises.

Until United Airlines recently showed how to turn a crisis into a disaster and created learning points for years of lectures, Target’s handling of its 2013 data breach was the poster child for “what not to do in a crisis” workshops.

More recently, and a little less clear cut in terms of best practice, Target has been in the spotlight ever since it published a blog post in April 2016 welcoming transgender employees and customers to use the restrooms and fitting rooms corresponding to their gender identities.

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2017’s Most Dangerous Emerging Risk Has Nothing to do with United Airlines

May 8, 2017 - Chris Britton  We all got a little pre-occupied over the past month with the compelling spectacle of United Airlines turning a tricky issue into a full-blown disaster

The noise and smoke created by the United crisis management fiasco, and the subsequent issues faced by other airlines, obscured a more interesting and potentially even more damaging source of reputation risk that became visible in the same period.

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RockDove Solutions Examines Disaster Recovery Plans

Industry Leader's New Infographic Challenges Readers to Determine If Their Organizations Are Fully Prepared

RESTON, VA - (April 19, 2017) - RockDove Solutions, the developer of the In Case of Crisis mobile app, has created an infographic detailing how organizations can determine if their disaster recovery plans are sufficient for whatever crises might come their way. The infographic, Audit Your Disaster Recovery Plan, can be viewed at here.

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Crisis Management: Trump’s Tweets Have Exposed the Technology Blindspot in Crisis Planning

March 20, 2017 - Chris Britton -  We are now pretty clear about the impact that a 140-character bombshell from the President of the United States has on a company’s reputation and stock price and the stability of an entire industry—just ask the automotive companies, or Nordstrom, Amazon, Lockheed Martin or anyone that was named in a tweet since this piece was written. Read More >

The Presidential Tweet: Your Crisis Response Needs an Injection of Technology

March 16, 2017 - By Chris Britton - The President of the United States just called out your company in a tweet.

Your world is rocking and everyone from customers to investors want to know what you are going to do.

It’s an experience shared by an increasing number of companies. Just ask Nordstrom, Lockheed Martin and Amazon, among many others.

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The Boston Globe Taps Mobile App to Help Employees Prepare for Emergencies

August 10, 2016 - In today’s environment, organizations need to be prepared for a growing number of unpredictable situations. For The Boston Globe, whose 800,000 square foot headquarters operates 24 hours a day, 7 days a week, making safety plans easily accessible on mobile devices at anytime to more than 700 employees is a critical task.

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Digitizing Your Disaster Response Tools for Employees

August 4, 2016 - By Eric Holdeman - Having grown up in the paper era (note I did not say "papyrus") I still have a fondness to hold something tangible in my hand to read. But that phase of history is rapidly going away. Now today you can have your entire organization, public or private, have access to the plans, procedures and contact information that they need to respond and recover in an emergency. The day of the wallet card; notepad; three ring binder is almost gone — for those willing to invest money in being prepared. 

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The Boston Globe Offers its Employees Emergency Preparedness Plans via RockDove Solutions’ In Case of Crisis App

August 4, 2016 - Reston, VA - Celebrating a three-year partnership, RockDove Solutions announced today that The Boston Globe has renewed its use of its crisis management solution In Case of Crisis. The mobile app makes step-by-step guidelines for how to handle weather events, medical emergencies, workplace violence and other crisis scenarios available to employees on their smartphones and desktop devices, turning plans into digital playbooks for more than 700 employees.

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The Mobile Side of Retail Loss Prevention

July 28th, 2016 -Today, retail loss prevention’s focus has grown from preventing the loss of inventory within a retailer’s stores to a variety of other activities ranging from HR challenges, crisis management, emergency situations and disaster recovery. However, the process for communicating emergency preparedness procedures with employees has remained stagnant. This could result in a tremendous loss in operations and profit for retailers. With brick-and-mortar retailers fighting for every dollar against growing online and mobile sales, empowering employees at each store location to protect assets has now reached a critical level. 

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The High Cost of Not Having an Actionable Crisis Management Plan

June 14th, 2016 - When a crisis occurs, it is paramount that organizations offer affected parties clear guidance on how to mitigate the many related risks. Surprisingly, the Institute for Crisis Management reports that only about half of organizations worldwide have a crisis plan in place. For those that have taken the time to develop a plan, they must be executed swiftly and strategically because the longer it takes to communicate specific directions, the more likely it is that a situation could escalate. Also, the longer it takes to address a crisis, the longer it will take to end it. This could mean more delays, and more lost revenue, before business can resume.

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Crisis Management in Retail

Crisis Management in Retail: Learning from the Past and Planning for the Future

Learn from past mistakes to better prepare for future crises with this informative guide

Download this ebook to learn about how major retailers have handled past mistakes, and what you can do to prevent them in the future. Chapters include topics such as:

  • 6 real life example of crisis management mistakes in retail
  • 7 lessons learned from these mishaps
  • Tips for better crisis management

Download Now