Imagine if your organization could get smarter and more effective at reporting and managing workplace incidents – while also saving money.
That’s what SilverStone Group, a full-service risk resource management organization headquartered in Omaha, Nebraska, achieved for a big box retail client through its partnership with In Case of Crisis.
SilverStone Group has more than 200 highly qualified Associates providing property and casualty coverage, risk management, employee benefits, business insurance and financial planning services to employers and individuals.
It partnered with RockDove Solutions after identifying the In Case of Crisis platform as an important strategic addition to its client service offer.
Ryan Gebauer, VP for Retail Risk Services and Loss Prevention at SilverStone, explains that the platform solves four crucial business challenges for retailers:
- Need for a mobile platform
- Speed and increased effectiveness in reporting incidents
- Easy to use, but robust enough to support enterprise application
- Strong risk and loss prevention features
Among the general benefits for retailers adopting the platform are putting important information in the hands of employees and eliminating paper reporting.
One client, a big box retailer with 100 locations in the US, is managing more than 1,000 incident reports annually.
In Case of Crisis was installed on tablet devices in each store with customized plans, content and branding. The launch within the retailer’s chain took just two weeks, thanks to the partnership of SilverStone Group and the In Case of Crisis client success team.
Not only did this deployment of In Case of Crisis increase the effectiveness of the risk managementprogram across the entire organization, it also helped cut costs thanks to the savings in time and reduction in paper reporting.
In addition to the cost savings, the retail client’s success factors included:
- Improved workflow for gathering information for cases of workers’ compensation and general liability;
- Increased accuracy in reporting, including the inclusion of photographs, leading to an increase in successful claims management:
- Ease of use by store employees to document the incident, in the moment no matter what the location (with no need to wait for access to a computer to file a report later).
In Case of Crisis brought business efficiency and cost savings to the retailer – and helped SilverStone Group to make a client very happy!
