Crisis Management Blog

Digital Age Crisis Lessons: #7 You will try to say too much – and no-one will listen!

The artful re-arrangement of KFC’s brand name as ‘FCK’, presented in advertisements as an apology

Balancing Technology with the Human Touch in Crisis Management
October 1, 2019

In a crisis training session, a CEO observed members of his team flagrantly ignoring the company’s

Digital Age Crisis Lessons: #6 You cannot have enough social media tools, resources & training
September 24, 2019

On April 17th, 2018, Southwest Airlines flight 1380 was on its way from New York to Dallas when

Get Your New, Expanded Edition of the Award-Winning e-book, ‘The New Rules of Crisis Management’
September 18, 2019

Sometimes, you have no concept where an idea will take you!

Digital Age Crisis Lessons: #5 It’s All About Smart Protocols
September 11, 2019

In 1951 one of America’s literary greats, the beat author, Jack Kerouac, famously wrote the first

Digital Age Crisis Lessons: #4 Ditch the crisis plan pitch!
August 27, 2019

Equifax was back in the news recently, promising that it is now a model of data security –

How an app transformed an airline’s crisis response effectiveness
August 21, 2019

When Nicholas Donnison took responsibility in 2017 for Cathay Pacific’s business resilience in the

Digital Age Crisis Lessons: #3 Your crisis plan is too long, complex & inaccessible
August 13, 2019

KFC’s inspired response to a crisis which threatened to sink its UK restaurants early in 2018 won

It’s time to take a fresh look at your Cyber Security crisis planning!
August 6, 2019

The Capital One data breach in late July, which affected 106 million customers, is a bombshell even

Digital Age Crisis Lessons #2: Your chance of facing a crisis is greater than you think
July 30, 2019

Nothing really bad will happen to your organization, right?