Crisis Management Blog

Digital Age Crisis Lessons: #6 You cannot have enough social media tools, resources & training

On April 17th, 2018, Southwest Airlines flight 1380 was on its way from New York to Dallas when

Get Your New, Expanded Edition of the Award-Winning e-book, ‘The New Rules of Crisis Management’
September 18, 2019

Sometimes, you have no concept where an idea will take you!

Digital Age Crisis Lessons: #5 It’s All About Smart Protocols
September 11, 2019

In 1951 one of America’s literary greats, the beat author, Jack Kerouac, famously wrote the first

Digital Age Crisis Lessons: #4 Ditch the crisis plan pitch!
August 27, 2019

Equifax was back in the news recently, promising that it is now a model of data security –

How an app transformed an airline’s crisis response effectiveness
August 21, 2019

When Nicholas Donnison took responsibility in 2017 for Cathay Pacific’s business resilience in the

Digital Age Crisis Lessons: #3 Your crisis plan is too long, complex & inaccessible
August 13, 2019

KFC’s inspired response to a crisis which threatened to sink its UK restaurants early in 2018 won

It’s time to take a fresh look at your Cyber Security crisis planning!
August 6, 2019

The Capital One data breach in late July, which affected 106 million customers, is a bombshell even

Digital Age Crisis Lessons #2: Your chance of facing a crisis is greater than you think
July 30, 2019

Nothing really bad will happen to your organization, right?

Let’s Get Together at the PRSA Sunshine District Conference!
July 24, 2019

Do you plan to be in sunny (and sweaty!) Florida this week at the 2019 PRSA Sunshine District

Digital Age Crisis Lessons: #1 You are not ready to respond as quickly
July 16, 2019

Many of you who read this blog have in the past year downloaded our e-book, written and edited by