Crisis Management Blog

Are you going to the PRSA International Conference next week?

Are you going to be in San Diego next week at the PRSA’s international Conference?

Digital Age Crisis Lessons #7: Less Is More in Public Apologies
October 8, 2019

The artful re-arrangement of KFC’s brand name as ‘FCK’, presented in advertisements as an apology

Balancing Technology with the Human Touch in Crisis Management
October 1, 2019

In a crisis training session, a CEO observed members of his team flagrantly ignoring the company’s

Digital Age Crisis Lessons #6: Social Media Tools & Training
September 24, 2019

On April 17th, 2018, Southwest Airlines flight 1380 was on its way from New York to Dallas when

The New Rules of Crisis Management eBook - Now Available
September 18, 2019

Sometimes, you have no concept where an idea will take you!

Digital Age Crisis Lessons: #5 It’s All About Smart Protocols
September 11, 2019

In 1951 one of America’s literary greats, the beat author, Jack Kerouac, famously wrote the first

Digital Age Crisis Lessons: #4 Ditch the crisis plan pitch!
August 27, 2019

Equifax was back in the news recently, promising that it is now a model of data security –

How an app transformed an airline’s crisis response effectiveness
August 21, 2019

When Nicholas Donnison took responsibility in 2017 for Cathay Pacific’s business resilience in the

Digital Age Crisis Lessons #3: Is Your Crisis Plan Manageable?
August 13, 2019

KFC’s inspired response to a crisis which threatened to sink its UK restaurants early in 2018 won

It’s time to take a fresh look at your Cyber Security crisis planning!
August 6, 2019

The Capital One data breach in late July, which affected 106 million customers, is a bombshell even