Crisis Management Blog

Why it Was Time to Publish 'The New Rules of Crisis Management'

United Airlines. PWC. Wells Fargo. Pepsi. Delta. Equifax. Chipotle. Dove Soap. Presidential tweets.

Patagonia & Dove: Brand Positioning and Crisis Management Lessons
January 30, 2018

On December 6th last year the outdoor clothing manufacturer, Patagonia, took the extraordinary step

Walk in the Shoes of United Airlines When the Worst Happened
January 9, 2018

How technology could have improved 2017’s most discussed crisis response When Dr Dao was forcibly

The Five Most Crucial Crisis Management Lessons We Learned in 2017
December 19, 2017

This has been a vintage year for crises. The list of famous names and brands involved in mishaps

The Math of Risk: Using the Composite Risk Management Approach
December 14, 2017

One of the greatest challenges of risk management is staying on top of the various threats that

The Three Crises That Most Mattered in 2017
December 12, 2017

Depending on your point of view, 2017 was either a terrible year for crises – or one of the most

Improving Operational Resilience With Digital Tools
November 30, 2017

As the frequency and severity of corporate crises continue to increase, organizations are focusing

3 Resources to Have In Your Crisis Planning Toolkit
November 28, 2017

Communicators generally have been slow to adopt new technology – an observation confirmed by a

Crisis Planning for 2018 – Five Emerging Threats to Watch.
November 21, 2017

There’s been lots of discussion in crisis management circles over the past year about whether the

Crisis Planning: 5 Threats That Still Pack a Punch
November 14, 2017

Wow! The past four years has been a wild ride for crisis managers. It began with an unprecedented