Crisis Management Blog

Mike Hatcliffe

Mike Hatcliffe
Mike Hatcliffe is founder and president of The Hatcliffe Group, a reputation, issues and crisis consultancy. Previously, Mike spent nearly 25 years with two of the world's leading PR agencies. Most recently, he spent 10 years at Ogilvy, as managing director of its US corporate practice, and before that 14 years with Ketchum in both the US and the UK. Mike has worked on crisis and reputation assignments with a range of blue chip companies, leaders in their fields, including LG Electronics, Wells Fargo, Carlsberg, Zebra Technologies, CDW, Quintiles, Rockwell Automation, Unilever, Pepsico, Deloitte, Grant Thornton and HSBC.
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Recent Posts

Digital Age Crisis Lessons #2: Your Likelihood of Facing a Crisis

Nothing really bad will happen to your organization, right?

Let’s Get Together at the PRSA Sunshine District Conference!
July 24, 2019

Do you plan to be in sunny (and sweaty!) Florida this week at the 2019 PRSA Sunshine District

Digital Age Crisis Lessons: #1 You are not ready to respond as quickly
July 16, 2019

Many of you who read this blog have in the past year downloaded our e-book, written and edited by

Brands are too slow to react to a crisis – new survey
July 9, 2019

If a PR issue occurred at 3am that could have a serious impact on your brand, what currently

Why are you waiting months for that huge crisis plan to be complete?
June 18, 2019

You finally got the budget to write a new crisis plan. You set off on the journey to build the plan

Sephora embraces employee golden rule in crisis management
June 11, 2019

If you were shopping for beauty products at one of the 430 Sephora stores in the United States on

Ten key questions for any organization NOT using a crisis app
June 4, 2019

That dreaded call arrives. There’s been a massive theft of company data. A senior officer has been

Five Simple Steps to Make Your Crisis Plan Actionable
May 29, 2019

It’s very sad how much blood, sweat and tears have gone into beautifully crafted crisis plans –

Five Simple Steps to Build a Crisis Plan in the Digital Age
May 22, 2019

Every week we bring you new insights into crisis planning – new issues to consider, emerging best

The Three Most Interesting Crisis Case Studies of 2019 – so far!
May 7, 2019

Four months into 2019 and it’s already been a fascinating year in terms of crisis management. We