Crisis Management Blog

Mike Hatcliffe

Mike Hatcliffe
Mike Hatcliffe is founder and president of The Hatcliffe Group, a reputation, issues and crisis consultancy. Previously, Mike spent nearly 25 years with two of the world's leading PR agencies. Most recently, he spent 10 years at Ogilvy, as managing director of its US corporate practice, and before that 14 years with Ketchum in both the US and the UK. Mike has worked on crisis and reputation assignments with a range of blue chip companies, leaders in their fields, including LG Electronics, Wells Fargo, Carlsberg, Zebra Technologies, CDW, Quintiles, Rockwell Automation, Unilever, Pepsico, Deloitte, Grant Thornton and HSBC.
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Recent Posts

The New Crisis Rules for Professional Services Firms

The pace of business and the flow of information makes it tough for all communicators in the new

3 Ways to Adapt Your Crisis Plan to Meet the Digital Age
February 27, 2018

Not everything is new in the new rules of crisis management. If crisis management were a game of

Why did the rules of crisis management have to be re-written?
February 20, 2018

We are in the golden age of crisis. So, if you have not already done so, you should download your

Why your influence campaign might be your next crisis!
February 15, 2018

‘New York’s attorney general is investigating a company that sells fake followers on social media’

Why it Was Time to Publish 'The New Rules of Crisis Management'
February 13, 2018

United Airlines. PWC. Wells Fargo. Pepsi. Delta. Equifax. Chipotle. Dove Soap. Presidential tweets.

Need another reason to update your crisis plan? Here’s a big one!
February 6, 2018

You pretty much guessed that trust for government among Americans fell precipitously in 2017 and is

Patagonia & Dove: Brand Positioning and Crisis Management Lessons
January 30, 2018

On December 6th last year the outdoor clothing manufacturer, Patagonia, took the extraordinary step

Charges of Sexual Misconduct: Is Your Crisis Plan Ready For It?
January 23, 2018

It was as recently as October 2017 that the first accusations of sexual misconduct surfaced in the

How to Better Manage 100 Locations and 1,000 Incident Reports – While Saving Money
January 16, 2018

Imagine if your organization could get smarter and more effective at reporting and managing

Walk in the Shoes of United Airlines When the Worst Happened
January 9, 2018

How technology could have improved 2017’s most discussed crisis response When Dr Dao was forcibly