Crisis Management Blog

Mike Hatcliffe

Mike Hatcliffe
Mike Hatcliffe is founder and president of The Hatcliffe Group, a reputation, issues and crisis consultancy. Previously, Mike spent nearly 25 years with two of the world's leading PR agencies. Most recently, he spent 10 years at Ogilvy, as managing director of its US corporate practice, and before that 14 years with Ketchum in both the US and the UK. Mike has worked on crisis and reputation assignments with a range of blue chip companies, leaders in their fields, including LG Electronics, Wells Fargo, Carlsberg, Zebra Technologies, CDW, Quintiles, Rockwell Automation, Unilever, Pepsico, Deloitte, Grant Thornton and HSBC.
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Recent Posts

Budgeting for a Crisis

You Need a New Crisis Plan, But Who Will Pay for It?

Everyone in your organization agrees. These are uncertain times when an issue becomes a crisis in

Popular articles

Crunching Numbers
Does Your Budget Have Room for a Crisis Plan?
September 26, 2017

In nearly 30 years of working in the reputation management business, including more than 20 years

JetBlue Plane
JetBlue and The Storm: What We Can Learn From Their 2007 Crises
September 19, 2017

In this series of a blogs, we are re-examining ‘classic’ crisis case studies that pre-date the

Financial Markets
Arthur Anderson & Enron: What We Can Learn From Their 2002 Crises
September 12, 2017

In this series of a blogs, we are re-examining ‘classic’ crisis case studies that pre-date the

Tylenol
J&J and Tylenol Part 1: What We Can Learn From Their 1982 Crises
September 5, 2017

In recent conversations, several people who teach crisis management have bemoaned to me the lack of

Anatomy of a Crisis Uber & Its Culture.jpg
Anatomy of a Crisis: Uber & Its Culture
August 29, 2017

In the interests of learning and doing better when it happens to us, in this series of blogs we are

Anatomy of a Crisis HBO and NOCONFEDERATE.jpg
Anatomy of a Crisis: HBO & #NOCONFEDERATE
August 22, 2017

We are in full ‘armchair crisis manager’ mode, picking apart current high-profile crises in the

Anatomy of a Crisis: Google & the Diversity Memo
August 15, 2017

It’s fun to watch when it’s someone else who is facing a tricky issue under the microscope of

The 10 Ways That Technology Strengthens Your New Crisis Plan in 2017.jpg
The 10 Ways That Technology Strengthens Your New Crisis Plan in 2017
August 8, 2017

There is a growing swirl of bafflement around the PR industry’s inability to adopt new technology

Checklist
The 10 Items That Must Be On Your Crisis Planning ‘To Do’ List in 2017
August 1, 2017

If there is anything to take from the amazing number and variety of corporate and brand crises in

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