Crisis Management Blog

Mike Hatcliffe

Mike Hatcliffe
Mike Hatcliffe is founder and president of The Hatcliffe Group, a reputation, issues and crisis consultancy. Previously, Mike spent nearly 25 years with two of the world's leading PR agencies. Most recently, he spent 10 years at Ogilvy, as managing director of its US corporate practice, and before that 14 years with Ketchum in both the US and the UK. Mike has worked on crisis and reputation assignments with a range of blue chip companies, leaders in their fields, including LG Electronics, Wells Fargo, Carlsberg, Zebra Technologies, CDW, Quintiles, Rockwell Automation, Unilever, Pepsico, Deloitte, Grant Thornton and HSBC.
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Recent Posts

Need Proof That Cultural and Social Risks Are On the Rise?

Once you become aware of the emerging risks to brands from cultural issues such as gender, race,

Managing Polarizing Issues: Brand Successes and Failures
May 2, 2017

I love Target stores. I really like shopping there and so do my daughters. But I also find the

Cultural Blindness May Be Your Next Crisis
April 25, 2017

See anything odd about this poster? Some of you may recall this story. This illustration was for a

We Have a Plan So We Will Know Where It All Went Wrong
April 18, 2017

Having a great crisis plan is only the start of the story. Whatever smart thinking is captured in

10 Pitfalls to Activating Your Crisis Team When the Worst Happens
April 11, 2017

It’s that moment you dreaded. Your organization’s reputation and business are under threat. But you

It's 5 AM on a Holiday Weekend. So Where's the Crisis Team?
April 4, 2017

Anyone involved in crisis management knows that moment. You are on Spring Break with the family. Or

You Have a New Crisis Plan – But Where Should You Keep It?
March 28, 2017

So now you have an updated and strengthened Crisis Plan. You went through a rigorous exercise of

Is Your Company Ready For a Crisis? Take a Quiz to Find Out!
March 14, 2017

(A version of this blog was published originally on June 21, 2016) Do you have a plan for what to

If the Worst Happens, is your Crisis Plan a Glass Hammer?
March 7, 2017

You just got that call. There has been a huge data leak discovered within your company. Or somebody

The President Just Tweeted About You – The Top 5 Tips From Experts
February 28, 2017

Nothing illustrates the new kind of threat that technology brings to corporate America than the